NEHGS Research Service Manager Position Open

Research Services Manager
New England Historic Genealogical Society
Boston, Massachusetts

The full-time Research Services Manager is responsible for assigning research to staff, volunteers, and contractors and assuring that output is thorough, accurate, and responsive to the requests. The Research Services Manager will supervise client billing, financial tracking, and database updates; ensuring that the research process moves forward according to established schedules.

Excellent genealogical research skills are a requirement as is extreme attention to detail and “customer orientation.” The incumbent needs to be able to coach the staff and to respond professionally to the Society’s clients, giving realistic expectations of time to complete contracted research and providing ongoing, appropriately frequent status reports of progress.

This is an important and visible position where good, thorough, accurate, and timely service is considered the norm.

• Bachelor’s degree.
• Genealogical training.
• General computer skills including internet, e-mail, and word processing.
• 5-7 years of professional genealogical experience.
• Ability to analyze documents and compile detailed narrative research reports.
• Manage a staff of 4-8 employees, volunteers, and/or contractors.

Salary and Benefits: Salary depends on experience; benefits include health insurance, paid vacation, holidays, and 403(b).

Email a cover letter, resume, and research report sample(s) to: Michelle Major, Human Resources Coordinator, New England Historic Genealogical Society, at .